As PetZone Grooming Store expanded to five branches across multiple locations, the owner gained greater visibility into the clinic's operations through our services delivered by India’s largest private bank. With owner access to the app, the owner could monitor transactions, track performance, and make informed business decisions. This enhanced monitoring capability allowed the owner to maintain consistency and quality across all branches.

PetZone Grooming Store, located in Powai near the Heera Panna shopping complex, is a renowned pet grooming clinic whose daily financial operations are currently managed by Rushali Shinde. The clinic offers a range of pet grooming services and sells various pet products. With five branches across different locations, the clinic has been serving customers for the past six years. This case study explores how the adoption of digital payment solutions improved the efficiency of payment processes and streamlined the clinic's operations.

Smart Sales Counter: To address these challenges, PetZone Grooming Store decided to adopt digital payment and growth solutions offered by one of our clients, which is powered by Mintoak. The app offers several payment channels such as UPI, QR code, PayLater and SMS Pay, to facilitate seamless transactions for customers. Rushali also leveraged our BizView Dashboard to access transaction history and customer details and receive real-time payment updates.

Payment Reconciliation: With our omni-channel payment feature, Pet Zone could consolidate data from all five branches in one single app, making it easier to track and analyze transactions across locations.

Real-Time Transaction Summary: The real-time transaction monitoring and reporting helped PetZone identify any discrepancies or issues promptly and improve the overall financial control of the business.

Secure Remote Payments: With the introduction of SMS pay links, PetZone Grooming Store catered to customers who preferred remote payments. Customers could conveniently make credit card payments through the secure SMS pay link, eliminating the need for in-person visits. This feature proved particularly useful when customers sent representatives, such as relatives or house help, to make payments or collect pet products. By offering flexible payment options, the clinic enhanced customer convenience and satisfaction.

Custom Business Reports: The implementation of our financial and commerce enablement solutions significantly improved the efficiency of PetZone Grooming Store's operations. Rushali Shinde experienced a reduction in her workload as she could generate reports based on payment transaction values and volumes. These reports allowed her to gain insights into the clinic's financial performance quickly. Furthermore, she could track transaction details and payer information for each payment, providing a comprehensive overview of the clinic's incoming funds.

Business Insights: Previously, PetZone Grooming Store operated with two independent bank accounts, leading to challenges in reconciling transactions. By migrating to the digital payment system, Rushali Shinde consolidated the payment records into a single platform. This consolidation streamlined the process of tracking and managing transactions, eliminating the need to cross-check with email reports from multiple banks. The centralized system simplified financial record-keeping and reduced the potential for errors.

Handling Multiple Branches: Managing five branches of PetZone, eastoriesch with its own set of transactions and operational challenges, was a daunting task, which led to data and financial

Management issues: Dealing with various payment methods, including credit cards, UPI payments, and SMS pay created complexities in tracking and reconciling transactions from different bank accounts.

Real-Time Monitoring: We had no system for real-time monitoring and reporting for financial transactions is crucial, especially in a clinical setting where timely payments are essential.

Transaction History: Previously, managing transactions across two independent bank accounts was a difficult task. This challenge led to errors and inefficiencies in accounting and reporting.

Remote Payments: Handling remote payments where customers send their representatives for product pickups or grooming services was difficult for us and posed reporting and reconciliation challenges.

Before implementing Mintoak’s services delivered by one of India’s largest private banks, PetZone Grooming Store relied heavily on cash and card payments. This created challenges for the administrator, Rushali Shinde, as she had to manage multiple payment methods and handle transaction records from two separate bank accounts. Additionally, customers often sent their house help or staff or relatives for product pickups and grooming sessions, which necessitated a need for an easy, secure and convenient payment mode to accommodate remote payment transactions.